“This is not an easy organization for a consultant to penetrate. It is mistrustful of change and of outsiders and has a strong anti-consultant culture. Joy, however, has won ready acceptance through the quality of her work which manages to be both original and relevant. People who have worked with Joy often describe her to me as ‘charismatic’. This is praise indeed from hard bitten investment bankers and brokers. I cannot recommend her highly enough.
She has proved her value to us time and time again. I have been involved in management for nearly fifteen years and regard her as one of the most important influences on my working life.”
Global Consultancy: Leadership Coaching
“I wanted to inform you of the outstanding effect your work has had on my leadership team. Your direct coaching and insight has been highly praised by all members of the team. As a result of your work, the team is now more highly efficient and integrated.
Your additional help in thinking through our thought leadership position and your contribution to our underpinning research are of excellent quality and value.”
Thought Leadership Marketing
Investment Bank: Culture
"I have been to a few of these [types of] gatherings and this was by far the best. The level of honest feedback and unbiased assessment was very high. This alone will go a long way towards creating the kind of culture we want to see flourish. Everybody entered into the spirit and I definitely felt a sensation of sharing a common goal."
– Account Team Manager
Investment Bank: Change
“In the intensively competitive Investment Banking industry, world-class Human Resources practice is key to achieving and sustaining business advantage.
With the convergence and integration of the mainstream business-lines, the Head of HR for Investment Banking, working with Joy Palmer of Interactives, identified the essential actions to improve the delivery of the HR team.
The priority was to establish the team and its goals with direct business linkage – and to ensure a high degree of coherence and integration – as the basis for enhanced performance.
Joy's expertise in transforming organisations and teams was crucial to this process, as it was critically important that the professional group was fully committed.
A significant stage in the change programme was a workshop developed by Joy and run jointly with the management team. The workshop focused on building the teamwork ethos, information-sharing, generating and articulating ideas for change, valuing the upside and understanding that the status quo is not a viable option.
An outcome of the workshop was a number of cross-functional project teams taking forward the ideas and proposals that had been generated during the event.
The results of this initiative have been excellent, and the team has achieved many of its goals including clear recognition from our clients for the business value-added.
Joy's experience, skills and partnership – approach were outstanding and were key to this programme and provided the platform for continuing success and growth."
- Head of HR
"A big THANK YOU to you for your incredible work with our editorial group last week. We’ve all been moved by the day and agree that the effects were (and are) profound. We’re deeply grateful to you for facilitating our conversation and process in such a way that enabled us to discover, uncover, and even recover important issues.”
– Executive Editor
Thought Leadership Publications: “Heaven and Hell: Surviving Self-Organizing Teams”
"I read your article on High Performance teams and thought it was spot on. It captures all the issues we have in our team."
– Unsolicited review
"I really enjoyed reading your article for the Journal of High Performance Teams. You have a lovely writing style and your use of literary analogy is very effective at getting the message across.
- Business Editor
U.S. University: Knowledge Management
“I think you did a great job and we all really appreciate the value you provide us with this report.
Thank you, thank you, thank you…”
Science and Technology Commercialization Program Management Institute
Investment Bank: Culture
"This project required detailed and sensitive analysis of our sales team. Joy won the trust and confidence of the salespeople and correctly diagnosed the fault lines in their operation. She developed an imaginative program to lay open the issues and to encourage the group to buy in to a more open and sharing approach.
A good measure of her success in this is that in the year and a half since the offsite meeting only one member of our highly rated sales team of over 50 people has left the bank at a time when our competitors count themselves lucky if they can contain staff turnover to 25% of their team each year."
- Special Advisor
"In working with Ian through a time of professional transition, two of his qualities have been especially valuable to me:
1) his strong understanding of, and insight into, the business world, which is well-supported by his acknowledgment of the importance of the human element in it, and
2) his ability to help me find structure for my flow of ideas.
I would highly recommend his services to anyone wanting to enhance their present situation or search for a path to a new one."